Resetting an email account password
Changed your mind, lost the password, or had a staff member leave — reset a single mailbox without touching anything else.
Each mailbox has its own password, separate from your cPanel login and separate again from your client portal. Resetting one mailbox affects only that address.
Reset it in cPanel
Open Email Accounts
Log in to cPanel and click Email Accounts.
Find the address and click Manage
Locate the mailbox in the list and click Manage on the right.
Set a new password
Under Security, enter a new password — or use the generator — then scroll down and click Update Email Settings. The change is immediate.
Update your devices
Go through each device using that mailbox and enter the new password. On iPhone: Settings → Apps → Mail → Mail Accounts, tap the account, update the password in both the incoming and outgoing (SMTP) sections.
Can't get into cPanel?
If you have lost your cPanel password too, reset that first — see Resetting your cPanel password. If you are locked out of everything, email support@mediafortress.com.au from the address registered on your account and we will verify you and reset it.
When a staff member leaves
Rather than deleting the mailbox immediately:
- Change the password so they lose access straight away
- Add a forwarder sending their mail to a manager
- Optionally set an auto-responder pointing contacts to the right person
- Delete the mailbox a few months later once nothing important is arriving
Deleting a mailbox destroys everything in it permanently, so this staged approach avoids losing history you may later need.
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