Setting up your business email on an iPhone or iPad
Get your you@yourbusiness.com.au email sending and receiving on your phone in about five minutes.
This guide covers adding a Media Fortress hosted mailbox to the built-in Mail app on iOS. If your email is on Microsoft 365, stop here and use the Outlook app instead — see Setting up Microsoft 365 on your phone.
Before you start, have these ready
- Your full email address (e.g.
sarah@yourbusiness.com.au) - Your mailbox password — this is the password for the email account, not your cPanel or client portal login
- Your mail server hostname — see how to find it below (usually
mail.yourdomain.com.au) - An internet connection (wifi or mobile data both fine)
Step-by-step
Open Settings and find Mail
On your iPhone, open Settings, scroll down and tap Apps, then Mail. On older iOS versions, Mail sits directly in the main Settings list.
Add a new account
Tap Mail Accounts, then Add Account. At the bottom of the provider list, choose Other — not iCloud, Google or any of the branded options.
Enter your account details
Tap Add Mail Account and fill in the four fields. The Name field is what recipients see, so use your real name or business name.
Choose IMAP and enter the server settings
Make sure IMAP is selected at the top (not POP). IMAP keeps your mail synced across every device — if you read something on your laptop, it shows as read on your phone.
Enter the same details in both the Incoming and Outgoing sections:
- Host Name: the incoming server shown in cPanel → Email Accounts → Manage → Connect Devices (usually
mail.yourdomain.com.au) - User Name: your full email address
- Password: your mailbox password
Save and test
Tap Next. Your iPhone will verify the settings — this can take up to a minute. When it succeeds, tap Save.
Open the Mail app and send a test email to yourself, then reply to it. If both directions work, you're done.
Where to find your exact server settings
Rather than guessing, get the real values straight from your account — they are correct for your domain and already reflect your current setup:
- Your Account Information email. The welcome email we sent when your hosting was set up contains your nameservers and mail configuration. Search your inbox for "Account Information" or "New Account Information".
- cPanel (the reliable method). Log in to cPanel, go to Email Accounts, find your address and click Manage → Connect Devices. This page lists the exact incoming and outgoing hostnames, ports and security settings for your mailbox.
In most cases your mail server will be mail.yourdomain.com.au — but this only works once your domain's DNS is pointing at our servers. If you have just moved your domain across, DNS changes can take a few hours to take effect, and the settings shown in cPanel are the ones to trust.
mail.yourdomain.com.au if you prefer.Troubleshooting
I can receive email but not send
Almost always the outgoing server username and password being left blank (Step 4). Go to Settings → Apps → Mail → Mail Accounts, tap your account, then SMTP, and check the primary server has your full email address and password filled in.
"Cannot verify server identity"
This means the SSL certificate doesn't match the hostname you entered. Tap Details to see the name on the certificate, then use that as your Host Name — or contact support and we'll confirm the right one for your account.
Password rejected but it's definitely correct
Two usual causes: you're entering your cPanel or client portal password rather than the mailbox password (they're different), or the mailbox is temporarily locked after repeated failed attempts. Wait fifteen minutes, or reset the mailbox password in cPanel.
Email stopped working after it was fine for months
Usually a password change made elsewhere, or your device updating iOS and losing a setting. Check the SMTP settings first — that's what breaks most often.
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