Creating a new email address
Add info@, accounts@ or a new staff mailbox at your own domain — about two minutes in cPanel.
Every hosting plan includes unlimited email addresses at your domain. Each one is a separate mailbox with its own password, and you can add or remove them whenever staff change.
info@, an alias forwarding to your main address is tidier — see step 5.Create the mailbox
Open Email Accounts in cPanel
Log in to cPanel and click Email Accounts under the Email section.
Click Create
Choose your domain from the dropdown if you host more than one, then enter the part before the @ — for example accounts to create accounts@yourbusiness.com.au.
Set a password and storage limit
Use a strong password and save it somewhere — you will need it on every device. Mailbox storage comes out of your hosting plan's total disk space, so set a sensible limit rather than unlimited if you have several accounts.
Set it up on your devices
Once created, click Manage beside the address, then Connect Devices. That page lists the exact incoming and outgoing server settings for your account — use those rather than settings from any generic guide.
For phone setup, see Setting up email on iPhone or iPad or Setting up email in Outlook.
Optional: create aliases instead of extra mailboxes
For addresses nobody needs to log into — sales@, quotes@, noreply@ — use Forwarders instead. Mail arrives in your existing inbox, there is no extra password to manage, and it uses no additional storage.
Sensible addresses to set up
- One mailbox per person — never share a login between staff.
- info@ or hello@ as your public-facing address (alias to whoever answers it).
- accounts@ for invoices — makes handover to a bookkeeper painless later.
- Avoid creating addresses you will not monitor. Unwatched mailboxes fill up and bounce, which quietly hurts your sending reputation.
Deleting an address
On the Email Accounts screen, click Manage then Delete Email Account. This permanently removes the mailbox and everything in it, so download or forward anything worth keeping first. If someone has left the business, a common approach is to change the password, set a forwarder to their manager, and delete it a few months later.
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