Resetting your cPanel password
Locked out of your hosting control panel? Here are the two ways back in, and which one applies to you.
cPanel is your hosting control panel — files, databases, email accounts and backups. Its password is separate from your client portal login and separate again from any individual mailbox password.
Option A: reset it from the client portal
This is the usual route, and it works even when you cannot get into cPanel at all.
Log in to the client portal
Go to my.mediafortress.com.au and sign in. If that password is also lost, use the "Forgot Password" link there first.
Open your hosting service
Go to Services → My Services and click the hosting plan you want. This is the management screen for that account.
Change the password
Look for Change Password in the actions list. Enter a new one, save, and use it at your cPanel login. Use something long — this account controls every file on your website.
Option B: change it inside cPanel
If you can already log in and just want a better password, go to Password & Security in cPanel, enter your current password, then the new one twice.
If neither works
Email support@mediafortress.com.au from the email address registered on the account. We can reset it for you, but for obvious reasons we can only do that for a verified account contact. If your registered address is an old mailbox you can no longer access, tell us and we will verify you another way.
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